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We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent product 👏It has made such a difference in my granddaughters acne 👍
Nice size for the cost. Product works well on face.
THIS. Wow. Easy to apply, easy to wash. My skin felt AMAZING in the shower and for hours after. Immediate smooth skin.
I love the smooth, yet exfoliating, texture of this product. It goes on with a cool feeling and stays in place. It doesn’t dry completely and stiff like other masks. It is easy to wipe off and removes clean. My skinners left feeling fresh and smooth. Not dried out or tight.
I loved how smooth my skin felt after using this. It was not hard to remove like some others on the market!
I really enjoy using this mask, already. It goes on super easy, and it doesn’t make your face feel overly-dry, compared to other masks I’ve used in the past. You’re not dying to wash it off 5 minutes in. And my skin looks incredible after washing it off! It also exfoliates, which is an added bonus. Took away the need for my scrub. Will be buying again and again! So far I’m a big fan of this brand…
Finally used this mask today and it’s a hit!! My face was so smooth and I was glowing. I normally make my own charcoal masks but it’s usually really messy.
I ran into this online because I was looking for a clay mask that would help with my pores and oiliness and I do NOT regret buying it! I totally love the smell of it when I’m putting it on and it really leaves my skin super soft. I remove it with a warm cloth after 10 minutes. I am definitely ordering more when I am close to running out. 🙂